I am a financial adviser (FSP707551) and I am giving advice on behalf of The Better Collective Limited (FSP703111) trading as Better Life.
My details are as below:
Name: Carley Marie Ellis (previously Champion)
Phone: 021 333 042
Address: 6A Quest Terrace, Mount Roskill, Auckland
The Better Collective Limited, and anyone who gives advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice.
We are required to:
give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests
exercise care, diligence and skill in providing you with advice
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz.
Nature and Scope of our Advice
I will provide you with financial advice in relation to your personal insurances (life and health). I only provide financial advice about life insurances from three providers - AIA, Cigna and Fidelity Life. For health insurance I only provide financial advice from two providers - AIA and Accuro.
I will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.
General Insurance ( Home, Contents & Car)
We work exclusively with Blanket Insurance to provide house, car & contents insurance via their digital application process.
The insurance offered by Blanket is provided by The Hollard Insurance Company Pty Ltd (Hollard). Administration of this insurance and claims handling services are managed by Ando
Insurance Group Limited (Ando) on behalf of Hollard. Hollard is a licensed insurer in New Zealand under section 19 of the Insurance (Prudential Supervision) Act 2010.
They are the only general insurance product provider that we work with.
In place of an upfront fee, we are paid a commission by the recommended insurance provider from the premium they charge you for your cover.
Neither Better Life nor I have been subject to a reliability event. A reliability event is something that may materially influence you in deciding whether to seek advice from my recommendations. As an example, it would include legal proceedings against me, or if I had been declared bankrupt.
Fees and Expenses
We do not charge a fee for insurance advice or recommendations provided to you.
We may charge a fee for ACC Restructuring, set at $250 + GST per client, payable 20th of the following month. If a fee is to be charged, I will clearly advice of the amount in my statement of advice.
We may charge a fee for general consulting services (such as business growth/strategy consulting) of $150 + GST per hour, payable 20th of the month after the invoice is issued. If a fee is to be charged, I will clearly advise the amount in writing for your approval, before any work is commenced.
Conflicts of Interest and Incentives
I receive commissions from the relevant insurance company if you take out insurance following my advice. The commissions are between 7.5% and 200% of the first year's premiums of your policy. The amount depends on which insurance company and which insurance policy you choose.
I also receive commission of between 5% and 20% of the premium for each year the policy remains in force.
To ensure I prioritise your interests above my own, I follow an advice process that ensures my recommendations are made on the basis of your individual goals and circumstances. I complete annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by the Compliance Refinery, a reputable compliance adviser.
If you are not satisfied with my service you can make a complaint through the following methods:
By logging into the Trail client portal and pressing on the “Make a Complaint” button on the bottom right of the page
By contacting me directly via email or phone.
Once we receive a complaint, we follow an internal procedure to ensure we address the issue.
Our process will:
Inform you how we will address the complaint
Gather any information that will help us resolve the complaint
Aim to resolve the complaint within 10 working days
If we cannot resolve the complaint within this timeframe, we will update you regarding next steps
If you are not satisfied with how we addressed or resolved your complaint, you can contact the Insurance and Financial Services Ombudsman. They are an independent dispute resolution service that costs you nothing to use, and will help us resolve any disagreements or finalise outstanding complaints.
Their contact details are:
Freephone: 0800 888 202
Telephone:04 499 7612
Their office hours are 8.30am to 5.00pm Monday to Friday.
Post: Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Physical: Insurance & Financial Services Ombudsman Scheme
Level 2, Solnet House
70 The Terrace
Fax: 04 499 7614